Customer Service

Order

Make an order
Completing your order
Changing / canceling your order

Delivery and payment

Post & packaging cost and shipping method
Delivery time
Receive Miyuki beads packed like you wish
Product returning procedure
Payment

Order

Make an order

At the menu on the left you will find an oversight of all available categories. The moment you click on a category, e.g. 'beads', immediately beneath you will see the all types of beads, e.g. glass. By means of the search filter you can then select your preferred colors, sizes and shapes. With this search filter you can use more than one selected requirement, like I want both brown and beige beads, square as well as round ones. Should you decide to omit one of these requirements, do click on these requirements once more to disarm them. Should you want to see more types at the same time, selections can be made as well by means of this search filter.

Of course there is the option to search by means of keywords. You will immediately see all products matching these words. Click on the photo to immediately find the selected product. In order to see all results you may click on the bottom line.

As soon as you have found a product you want to buy, click on the shopping basket in order to add it to your order. On the survey sheet you will find several quantities. The more you order the more discount. Example: you want to order 2 bags, you can then click twice on the shopping basket button, you can also click on the photo for more information. An order form will appear on which you can enter your preferred quantity.

When you enter a product on to your basket it will immediately appear in the shopping basket at the right. This will remain visible all the time. You can remove a product from your basket. Click on the basket button and a more extensive page with lager pictures as well as the option to adapt quantities.

You also have the option to view just all new products (to be found under 'New'). Search filters work exactly the same here. Moreover all products from your wish list can be transferred from here to your shopping basket with one simple click.

Products will remain in your shopping basket until you have finished your order, you emptied your basket you yourself or in case you removed the cookies from your computer.

Completing your order

The moment you are done selecting your preferred items click on 'Completing your order'. The order procedure consists of three steps, address details, method of payment and last but not least, as final check, an oversight. The moment you place your order, all ordered items are reserved for you and you will receive a confirmation email regarding this order.

Changing / canceling your order

You change make changes to your order as long is your order has not yet been shipped. You can forward your wishes/changes by phone as well as email. In case you want to add products to your order you can do so via this website, just while finishing the process you have to enter under 'remarks' that these products have to be added to your earlier order. Take care not to immediately pay your second order as the system may automatically add post & packaging cost, although these products can be sent together with your earlier ordered products.

You can cancel your order as long as your order has not been shipped. You can cancel by phone as well as email.

Delivery and payment

Post & packaging cost and shipping method

Your order will be delivered by PostNL, UPS or DPD, depending on country.

Zone	Shipping costs	Free shipping from
Netherlands	€ 3.95	€ 100.00
Belgium, Germany, Luxembourg	€ 6.95	€ 200.00
France	€ 8.95	€ 200.00
Austria, Czech Republic, Hungary, Poland, Slovenia, Slovakia	€ 11.95	€ 300.00
Denmark, Italy, Monaco	€ 12.95	€ 300.00
Spain, Finland, United Kingdom, Ireland, Portugal, Sweden	€ 15.95	€ 400.00
Bulgaria, Estonia, Greece, Lithuania, Latvia, Romania	€ 19.95	€ 450.00
Switzerland, Liechtenstein, San Marino	€ 19.95	€ 450.00
Turkey	€ 29.95	€ 500.00
Albania, Bosnia and Herzegovina, Belarus, Faroe Islands, Gibraltar, Greenland, Iceland, Moldova, Montenegro, Macedonia, Serbia, Russia, Ukraine	€ 59.95	€ 600.00
Kosovo	€ 69.95	€ 999.00
Canada, United States	€ 99.99	€ 999.00
Others from Europe	€ 29.95	€ 500.00
South america	€ 99.99	€ 999.00
Oceania	€ 99.99	€ 999.00
Asia	€ 99.99	€ 999.00
North America	€ 99.99	€ 999.00
Antartica	€ 99.99	€ 999.00
Africa	€ 99.99	€ 999.00

Delivery time

Orders placed before 16.00 p.m. and paid will be shipped the same day.

As soon as your order is shipped an email will be sent to you. When shipping method is not envelope but package the tracking number will be entered as well. When you live outside the Netherlands your shipment will be handled as priority shipment.

Do bear in mind that PostNL may have delay troubles from time to time. Should you want to be certain that your package will arrive in time make sure your order is placed in time. We cannot take any responsibility for delay caused by PostNL.

Receive Miyuki beads packed like you wish

We also offer arranging packaging of the Miyuki beads exactly like you want. Go to this page for more information.

Product returning procedure

Do send an email to info@CreaBead.nl if you want to send something back.

Payment

You can pay via iDEAL, creditcard, GiroPay and Mistercash. Our bank account is:

NL48 RABO 0112 8525 80, on behalf of CreaBead, Son en Breugel (SWIFT / BIC: RABONL2U)

At 'payment at delivery' the postman comes to your door. You then pay him the amount due. This option is only available in the Netherlands.

Company information

About CreaBead

In August 2000 Sandra Bouw founded www.kralen.com with the aim to exchange inspiration and tips about beads. Since 2004 www.kralen.com also has a web shop: www.creadream.nl. Since 2013 we also sell as a wholesaler. By now CreaBead has a whole team working to regularly get new products online, process orders quickly and without mistakes, and making sure that customers questions get answered a.s.a.p.

CreaBead Cares

CreaBead regularly donates beads and accessories for making jewelry to the Antoni van Leeuwenhoek hospital in Amsterdam. This is a specialized clinic in cancer research and does its best to make life as bearable as possible for its patients. They have a special Creative Therapy department where patients can relax on a daily basis by doing something they like. Painting, making mosaics and much more, even beading. Therefore we like to donate beads so that these patients can relax and find some distraction.

Want to donate yourself? How about these two institutions:

Moreover we donate wax cord to the Vereniging Ouders Kinderen en Kanker(VOKK). This is a group of families that have a child with cancer. Their mission is to support and guide families with children among them with cancer in all phases and work hard to optimalize care for child and family. One of their methods is de 'kanjerketting'(necklace for the best). When diagnosed cancer the child receives a cord with letter beads on it making the name of the child, a bead with an anchor,the sign of hope as well as a bead with the logo of the VOKK. The child will receive a new bead with every treatment and examination. Each bead is connected with a treatment, like chemo, injections, emergency hospitalisation, scan, operation or hair loss. There are also beads for super good as well as for super bad days. This KanjerKetting therefore tells the child's personal history, as all the beads on the cord stand for all the steps the child took on the long path of the treatment. The bead reward is a way to keep telling him/her with every treatment that the child is a top player, a Kanjer. Therefore the name: KanjerKetting. The beads are made of colorful Fimo clay and are specially made for the VOKK. Therefore CreaBead cannot help with beads in this case but it can help with the wax cord on which all the beads are strung.

General terms

Click here for our general terms on our website..

Privacy

Click here for our privacy statement on our website..

Disclaimer

There is copyright on the whole of our website. It is not allowed to copy text and/or photo's for business use or your personal website without consent of CreaBead.

Contact

Herculeslaan 6
5694 VP Son en Breugel
The Netherlands

Our warehouse is set up especially for selling through the internet, but you are always welcome to visit us to get acquainted with us and our products. To see specific articles, we recommend placing an order in advance, so that we can collect them for you.